Returns and Refunds

We pride ourselves in handling returns and refunds in a professional and expedient manner. Please familiarize yourself with the following to make sure that you are aware of all contingencies when you place an order with Smart-Shop.com, a Secure2U® preferred partner.

 

Our returns policy provides you 14 days from receipt of your order to request a return or refund on any defective item or item shipped in error. Returns will not be accepted under any other circumstances. Original shipping charges for non-defective items are not refundable. All return shipping costs for non-defective items are the customer's responsibility. Returned merchandise may be subject to a restocking fee of 20%.

 

Return exclusions:
Our return policy excludes the following products, which for various legal, health and fraud prevention reasons, we cannot accept returns on, unless you were shipped the wrong product and the product is returned sealed/unused/unworn in its original packing:

 

refurbished cell phones and new or refurbished cell phone accessories
undergarments and swimwear
food and nutritional supplements
items showing obvious signs of misuse, consumer abuse or commercial use (unless clearly rated for commercial use)
toner cartridges
new defective gaming machines (these must be addressed with the manufacturer)
opened software
new home entertainment products from JVC, Panasonic, Philips or Toshiba (these must be addressed with the manufacturer)
any return that is missing the originally shipped components
any products damaged in shipping (these must be addressed with the logistics carrier at time of delivery or immediately thereafter)
How to return a defective item, or an item shipped to you in error:
Please contact us immediately for a Return Materials Authorization (RMA) number. Do not ship the product until you have received this number and the instructions for returning the product. Items returned without an RMA number will not be processed. Items returned with an RMA number will be reimbursed for the return shipping.